SAP’s Cloud for Customer gets it done, from Marketing, Sales, Service, and Social Media Integration…
now you’re back in the driver seat.
Manage your marketing budget, spend it on campaigns and generate TONS of leads.
Build Target Groups
Target anyone you want to advertise to by segmenting and building groups.
Run Campaigns on selected group
Use any channel to drive campaigns and track them with AWESOME campaign effectiveness reporting.
Generate Leads for those Campaigns
Automatically assign those leads to the right people in your organization.
Provide your sales force with an easy to use process that provides visibility, discipline, and guidance.
From Leads all the way to Quotes
Let SAP tell you which leads to focus on with the "Deal Finder" Take those leads and convert them to opportunities, in one click.
Find the relevant deals
Use attributes from campaign responses to understand the purchasing goals better, then use that to score each lead.
Manage All Sales Activity
Progress deals with discipline using the "Activity Advisor" in Opportunities.
For each sales phase, define which: Emails to send, Appointments to set, Tasks to assign.
Cloud for Customer will then remind you as you progress opportunities.
Find the Decision Maker
It's all about who you know, right? Problem solved with the "Influencer Map".
Find people that can "influence" the decision maker when its time to close the deal. Knowing how far away your connections are from the center of the decision making capability is KEY. And pretty awesome to look at too, eh?
Plan Site Visits
If you're in retail, manage Visits like a BOSS.
Service proactively with social media or any other channel, and bring the 360 degree view of your customers to life!
Organize Support Request
Tickets coming from all over the place!
From Various Channels
Interact with customers on Social Media, from CRM.
Computer Telephony Integration · CTI
Live Chat with clients to save everyone time.
Save even more time through fantastic integration with telephony and email.
Even track Service and Repair.
With such a rich reporting capability, measure anything and everything.
Get Insight into Operations
From the mother of all dashboards!
Using countless reporting templates
Over 200 standard reports in Cloud for Customer. Report how you want and where you want.
LEARN MORE ABOUT OTHER FEATURES
There are HUNDREDs of other features - click below to see more highlights